We know things can change, so in the event that you can no longer attend the performance of CATS on your chosen date, processes have been implemented to provide a stress-free exchange experience.
Arts Centre Melbourne customers: For information on refunds and exchanges, please visit the ticketing terms and conditions page or call the Contact Centre on 1300 182 183.
Lyric Theatre, QPAC customers: Tickets may only be exchanged for other performances of CATS at the Lyric Theatre, QPAC in Brisbane. Exchanges must be made no later than 7 days prior to start of originally ticketed performance. A $4.10-per-ticket exchange fee applies, and an exchange may be subject to additional fees. Please email [email protected] or call QTIX on 136 246.
Terms and Conditions
Tickets may be exchanged for any other single performance on sale at the time of exchange, subject to seat availability, blackout dates, sold-out performances and other restrictions. Exchanges may not be made for the same performance.
Exchanges will only be made for tickets purchased through the authorised ticket seller for the venue. Tickets purchased via third-party providers are subject to their exchange policies, we recommend contacting them directly.
Exchanges will be valued at the original face value of the ticket purchased. Additional payments may apply if choosing a performance or price level that costs more than the original ticket value, or if original ticket value was from an originally discounted ticket into a performance with no discounts available.
New special offers may not be applied to exchanged tickets.
Exchanges may not be made to reduce the total number of tickets originally purchased.
Upon exchange, original tickets will be voided and will not allow access into the performance. Customers must present newly issued tickets for entry into the performance.
Complimentary tickets and resold tickets are not eligible for exchange.
Other restrictions may apply. Exchange policy may change or be revoked without notice.
For Arts Centre Melbourne:
Accessibility bookings for CATS at Arts Centre Melbourne can be made online or by phone on 1300 182 183. For more information, visit the Accessibility FAQs or Access Event Bookings page.
For Lyric Theatre, QPAC:
For information on accessibility bookings for CATS in Brisbane, please call 136 246 or email [email protected] to enquire.
For more information on planning your visit and QPAC’s service and amenities, as well as its policies, please visit the venue’s website here.
CATS runs for approximately 2 hours and 20 minutes, including a 20-minute interval. Show times are subject to change.
CATS is suitable for the whole family, but it is best suited to ages 5 years+.
This production contains flashing lights and visual effects, strobe, pyrotechnics, theatrical smoke and haze. Photography and recordings of any kind during the performance are strictly prohibited.
This production includes moments where the Cats move through the auditorium and amongst the audience. Patrons seated in the front row are advised there will be cats moving near them and are encouraged to place all bags under their seats at the start of the performance.
Please be aware that as part of the City of Melbourne’s New Years Eve celebrations there will be road closures, disruptions to public transport and changes to drop off points for Uber drivers and taxis. Please use the following link which will take you to the City of Melbourne Council’s dedicated NYE website: https://nye.melbourne.vic.gov.au/ and this will provide you with all of the detailed information relating to New Year’s Eve celebrations. As further information is released the website will be continually updated.